All insurances arranged by our business are covered by a 30 day money back guarantee.
Providing a claim has not been submitted during this period, you may cancel your insurance within 30 days of policy purchase and receive a full refund. Cancellations should be submitted to us by email or mail before the expiry of the 30 day period.
We will refund you in full without charges or deductions within 7 working days of receiving your written request to cancel.
Refund of premium and cancellation fee
Available on all policies *
After your 30 day money back guarantee period has expired and provided no claim has been made, you may cancel your insurance and receive a pro rata refund of unused full months premium less a £20* cancellation fee by emailing us at the following addresses;
email : firstname.lastname@example.org
Please quote your policy number and reason for cancelling.
Credit of premium applied to a new policy without cancellation fee
Gap and Tyre Insurance only.
Should you change your vehicle during the period of insurance, providing no claims have been made or are pending, you may apply to receive a pro rata credit of the premium paid for each complete unexpired months cover where you purchase a new replacement insurance policy from Click2protect UK Limited and subject to the eligibility requirements and Terms and Conditions of the policy. The cancellation fee will not apply when the pro-rata credit is applied to a new policy.
This option is not available for Alloy Wheel Insurance or Scratch and Dent Insurance.
To help you follow the correct cancellation procedure for your policy, please refer to your policy terms and conditions document.
* Please note, these cancellation options apply to policies purchased on or after the 1st October 2016. For cancellation options on policies purchased before the 1st October 2016, please refer to your original terms & conditions issued.
If you have any questions please contact us on 01438 870615 between 9am – 5.30pm, Monday – Friday, 10am – 2pm Saturday or email us up to 10.30pm, 7 days per week.
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